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Title return/ cancelation / exchange policy
Posted by SEMAPO GEAR (ip:)
  • Rate 0points  
  • Date 2016-12-01
  • Recommend Recommend
  • View 765
** exchange request is only available via email. If customers do not send email before shipment, all of procedure is not available.
** REFUND or RETURN is NOT available due to high demand of other customers who have to wait until return procedure to be completed.

return (exchange) request should be made within 2 days after receive

We provide 1 time exchange service for free of handling charge (shipping cost is needed)

   - shipping charge with 'actual' cost (please reminded that the 22.75$ for express shipping was customer service price for order)

1. Please write $20 and gift on the receipt.

2. please leave us tracking number after you ship so that the item not to be lost.

3. After we receipt, we will check the damage or usage.

4. We will ship back to you after payment via Paypal for shipping & handling charge.

   - shipping charge with 'actual' cost (please reminded that the 22.75$ for express shipping was customer service price for order)

   - handling charge+packaging cost etc for 24.35 USD (cancelation fee before shipping : 15.64 USD)

5. In the case the item that customers want to receive is out of stock, refund charge is added for additional 15 USD (stock charge-for other customers had to wait)

Thank you.

* If you do not leave tracking number, the item can be lost that is beyond our control. (in this case buyer is responsible for lost)

* If there is damage or modification, etc, the exchange can be denied. (in this case additional shipping cost is needed via Paypal)

! important !

  • exchange request should be initiated within 7days after receive gear.
  • tracking number should be left in 3 days after request.


Here is our shipping adress. :

Songpagu Moonjungdong Beopwonro 11gil 11

Hyundae Business center 6 block B-dong 902-ho

Seoul Korea zip : 13820


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