Thank you for your orders to all of our supporters, and customers.
We are making this notice to provide more satisfaction on shipping procedure without inconvenience until you receive package.
There is 2 important thing that buyer should do after we ship package.
1. Please check tracking number continuously, we recommend every few hours or everyday at least. Because you can know if the package has not delivered with some reasons.
2. Please request us to do what you need at any time !!
Some of customer have to do custom clearance procedure. It will be easy and we will be just stand beside you to complete all of procedure if you request.
We would like to kindly advise you to check tracking number until you receive package.
Some of packages are returning to us as the reason below :
- absence of buyer ( when post office staff try to visit your address, there is no one to receive package )
- unclaim by buyer ( buyer should proceed custom clearance procedure if need, because we do not handle rest of procedure after shipment)
There is some returned case with these reasons those make unnecessary additional shipping cost for shipping cost to ship package back to customer, as well as shipping period.
Customers who have used website for purchase at any website should know this is common policy.
Please be sure to check tracking number until package is delivered to you.
We will stand buyer's side with buyer's favor. Please be sure to discuss with us to solve problems with us.
** One of package has not delivered to customer with the reason 'absence of buyer'. The customer has sent email to us saying he can not pay another shipping cost because he has not received shipping confirmation email. But this email was just direct reply email to shipping confirmation mail. He has replied directly to 'shipping confirmation email' and said he has not received shipping confirmation email. This means he has received shipping confirmation email and replied to that email. **
We fully understand that he does not want to pay shipping cost. But please understand that in the case of returned case, post office need another shipping cost which is beyond our control. Always be reminded to check tracking number until you receive package.